We accept the following payment options:
Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and then check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at firstname.lastname@example.org and our team will be able to advise you further.
No, you can only use one promotional discount in each individual order.
Oh no! Please try an alternative payment method or contact us at email@example.com and one of our customer service representatives will help you as soon as they can!
Standard Delivery (3-5 working days): £2.49 - £3.49 depending on the item and FREE over £30.00
Next Working Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on Monday and arrive on the following Tuesday): £4.99 - £5.49 or FREE when you spend over £50.00.
Guaranteed Next Day Delivery (if ordered before 3pm Monday - Friday, for Saturday & Sunday it will be shipped on Monday, you will get your package before 1pm the next day)
Please note: Our next working day service is available for UK mainland only. The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays.
Europe Standard Delivery (3-6 Working Days) - £4.50
Europe Tracked Delivery (4-5 Working Days) - £8.5
Rest of World Standard Delivery (5-8 Working Days) - £9.00
*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery. For changes and updates please make sure to check your tracking and our delivery page here.
If you order with us before 3pm Monday-Friday, you can expect your order to be delivered to you the next working day.
For example, if you order before 3pm on Monday for next day delivery, your order should be with you by Tuesday, if you order after 3pm on Monday, your order should be with you by Wednesday.
Please note: Our next working day service is available for UK mainland only.
The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands.
Working days do not include weekends or bank holidays.
Yes, you can. Along with your order confirmation, once your order has been shipped a UK tracking number will be sent over to you.
You can track your order using our tracking service:
OR Directly with our delivery partners:
For Guaranteed Next Day and International:
We currently ship with Royal Mail, you can track your order here.
For Standard and Next Day Delivery:
We currently ship with Hermes and you can track your order here.
As we currently ship with Hermes, they state that your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect.
If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use the Hermes webchat service and they’ll be happy to pass the information on to the courier.
It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.
If Hermes have attempted to deliver your parcel after three attempts this will then be sent back to us and you will be refunded.
If you’re an international customer and no one is home during delivery then your parcel may also be left with a neighbour, in a safe place or alternatively, with your local post office.
Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the UK.
Your order should arrive within the time frame of your chosen delivery method, which you can double-check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at firstname.lastname@example.org.
Please contact us at email@example.com where one of our customer service representatives will assist you further.
If you are in the UK and have not received your order within the allotted delivery time frame, please notify us by email at firstname.lastname@example.org within 21 days of the date on which you ordered the products. After this time has elapsed, Luxe Her reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.
If you’ve received the wrong item in your order and you're a UK customer, please return it using our returns service. If you want to replace the item, please contact us at email@example.com a member of our customer service team will help you further. If you're an international customer, please contact us at firstname.lastname@example.org where we will be able to advise you further on the next steps.
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at email@example.com and one of our advisors will help you further.
If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days have elapsed after the proposed dispatch date please contact us at firstname.lastname@example.org.
Returns & Exchanges
Please email us at email@example.com for the address to return items to.
We ask that you obtain proof of postage and do not dispose of this until your return has been accepted. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 days to reach us.
If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days.
If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.
If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at firstname.lastname@example.org where we will be able to advise you further on our international returns process.
Yes, you can. Simply send us an email requesting an exchange at email@example.com If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge!
For UK customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.
Yes, you can. To return an unwanted gift you need to get in touch with the person who purchased the gift and ask them to get in touch with us directly at firstname.lastname@example.org.
Please contact us at email@example.com
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Luxe Her has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on firstname.lastname@example.org within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
Product & Stock
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at email@example.com.
We try and feature this on all products that include ingredients, if we have missed any or you would like more information please contact us on firstname.lastname@example.org.
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